J.D. POWER

While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn’t Off the hook to Luxury Brands, J.D. Power Finds

Toyota Motor Corporation Models Receive ten Segment Awards; General Motors Receives Four

COSTA MESA, Calif.: twenty two Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners of many high-volume vehicles are also rewarded with excellent long-term quality, according to the J.D. Power two thousand seventeen Vehicle Dependability Explore SM (VDS), released today.

The probe, now in its twenty eight th year, examines problems experienced during the past twelve months by original owners of two thousand fourteen model-year vehicles. Overall dependability is determined by the number of problems experienced per one hundred vehicles (PP100), with a lower score reflecting higher quality. The investigate covers one hundred seventy seven specific problems grouped into eight major vehicle categories.

The investigate finds that the ten top-selling two thousand fourteen model-year vehicles average one hundred thirty four PP100, which is significantly better than the industry average of one hundred fifty six PP100. Two perennial best sellers—the Ford F-150 and the Toyota Camry—also lead their segments in the VDS this year.

“We find buyers are increasingly avoiding models with poor reputations for dependability, so manufacturers can’t afford to let quality slip, particularly on their best sellers,” said Dave Sargent, vice president, global automotive at J.D. Power. “While many expensive and niche vehicles do have excellent quality, the fact is that most consumers are shopping in the high-volume mainstream segments. The good news is that consumers don’t have to spend a lot of money to get a very dependable vehicle.”

J.D. Power finds that in addition to impacting purchase decisions and brand loyalty, better long-term quality is a key factor in contributing to higher residual values for vehicles. For example, J.D. Power estimates that Toyota—the highest-ranked non-premium brand in the study—has a residual values benefit of more than $750 per vehicle, compared with the average brand. This translates into a benefit of more than $1.Three billion for the two thousand fourteen model year alone.

“In the current industry environment of record levels of leasing and long-term loans, higher residual values permit automakers to provide more competitive deals to buyers,” said Jonathan Banks, vice president of vehicle analysis and analytics at J.D. Power. “This creates the chance to achieve higher market share and/or elevated profit margins.”

Highest-Ranked Nameplates and Models

Lexus and Porsche tie to rank highest in vehicle dependability among all nameplates, with a score of one hundred ten PP100. This is the sixth consecutive year of Lexus topping the nameplate rankings in the VDS.

• Toyota (123 PP100) goes after in the rankings, moving up one rank position from 2016.
• Following Toyota in the rankings are Buick (126 PP100) and Mercedes-Benz (131 PP100).
• Hyundai (133 PP100) is the most improved nameplate in the examine, improving by twenty five PP100 from 2016. At sixth position (up from nineteen th in 2016), this is Hyundai’s best-ever ranking in the VDS.
• Other notable improvements include Dodge and Ford, which both improve by twenty one PP100 from 2016, and Land Rover, which improves by twenty PP100.

Toyota Motor Corporation models receive ten of the eighteen segment awards, signifying the highest number of awards ever received by an individual corporation in the examine. These awardees are Lexus ES; Lexus GS; Lexus RX; Toyota Avalon; Toyota Camry; Toyota FJ Cruiser; Toyota Prius; Toyota Prius v; Toyota Sienna; and Toyota Venza. The Toyota Camry has the lowest PP100 score industry-wide.

General Motors models receive four segment awards for the Chevrolet Camaro; Chevrolet Sonic; Chevrolet Silverado HD; and Chevrolet Tahoe.

Other models receiving segment awards in the probe are the Ford F-150; Honda Ridgeline; Mercedes-Benz GLK-Class; and Volkswagen Tiguan.

• Continuing increases in technology-related problems have contributed to dependability worsening in the industry for a 2nd consecutive year. The industry average of one hundred fifty six PP100 is a four PP100 increase from 2016.
• The Audio/Communication/Entertainment/Navigation (ACEN) category proceeds to be the most problematic area, accounting for 22% of all problems reported—up from 20% last year.
• For a third consecutive year, the problems most reported by owners are Bluetooth pairing/connectivity and built-in voice recognition misinterpreting directives.
• Fresh to the top ten list of problems reported in two thousand seventeen is battery failure. In fact, 44% more owners report a battery failure this year than in 2016. Batteries are the most frequently substituted component not related to normal wear and rip in 3-year-old vehicles at 6.1%—up 1.Trio percentage points from 2016.

2017 Vehicle Dependability Investigate, J

J.D. POWER

While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn’t Sensational to Luxury Brands, J.D. Power Finds

Toyota Motor Corporation Models Receive ten Segment Awards; General Motors Receives Four

COSTA MESA, Calif.: twenty two Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners of many high-volume vehicles are also rewarded with excellent long-term quality, according to the J.D. Power two thousand seventeen Vehicle Dependability Probe SM (VDS), released today.

The explore, now in its twenty eight th year, examines problems experienced during the past twelve months by original owners of two thousand fourteen model-year vehicles. Overall dependability is determined by the number of problems experienced per one hundred vehicles (PP100), with a lower score reflecting higher quality. The investigate covers one hundred seventy seven specific problems grouped into eight major vehicle categories.

The investigate finds that the ten top-selling two thousand fourteen model-year vehicles average one hundred thirty four PP100, which is significantly better than the industry average of one hundred fifty six PP100. Two perennial best sellers—the Ford F-150 and the Toyota Camry—also lead their segments in the VDS this year.

“We find buyers are increasingly avoiding models with poor reputations for dependability, so manufacturers can’t afford to let quality slip, particularly on their best sellers,” said Dave Sargent, vice president, global automotive at J.D. Power. “While many expensive and niche vehicles do have excellent quality, the fact is that most consumers are shopping in the high-volume mainstream segments. The good news is that consumers don’t have to spend a lot of money to get a very dependable vehicle.”

J.D. Power finds that in addition to impacting purchase decisions and brand loyalty, better long-term quality is a key factor in contributing to higher residual values for vehicles. For example, J.D. Power estimates that Toyota—the highest-ranked non-premium brand in the study—has a residual values benefit of more than $750 per vehicle, compared with the average brand. This translates into a benefit of more than $1.Trio billion for the two thousand fourteen model year alone.

“In the current industry environment of record levels of leasing and long-term loans, higher residual values permit automakers to provide more competitive deals to buyers,” said Jonathan Banks, vice president of vehicle analysis and analytics at J.D. Power. “This creates the chance to achieve higher market share and/or elevated profit margins.”

Highest-Ranked Nameplates and Models

Lexus and Porsche tie to rank highest in vehicle dependability among all nameplates, with a score of one hundred ten PP100. This is the sixth consecutive year of Lexus topping the nameplate rankings in the VDS.

• Toyota (123 PP100) goes after in the rankings, moving up one rank position from 2016.
• Following Toyota in the rankings are Buick (126 PP100) and Mercedes-Benz (131 PP100).
• Hyundai (133 PP100) is the most improved nameplate in the explore, improving by twenty five PP100 from 2016. At sixth position (up from nineteen th in 2016), this is Hyundai’s best-ever ranking in the VDS.
• Other notable improvements include Dodge and Ford, which both improve by twenty one PP100 from 2016, and Land Rover, which improves by twenty PP100.

Toyota Motor Corporation models receive ten of the eighteen segment awards, indicating the highest number of awards ever received by an individual corporation in the probe. These awardees are Lexus ES; Lexus GS; Lexus RX; Toyota Avalon; Toyota Camry; Toyota FJ Cruiser; Toyota Prius; Toyota Prius v; Toyota Sienna; and Toyota Venza. The Toyota Camry has the lowest PP100 score industry-wide.

General Motors models receive four segment awards for the Chevrolet Camaro; Chevrolet Sonic; Chevrolet Silverado HD; and Chevrolet Tahoe.

Other models receiving segment awards in the investigate are the Ford F-150; Honda Ridgeline; Mercedes-Benz GLK-Class; and Volkswagen Tiguan.

• Continuing increases in technology-related problems have contributed to dependability worsening in the industry for a 2nd consecutive year. The industry average of one hundred fifty six PP100 is a four PP100 increase from 2016.
• The Audio/Communication/Entertainment/Navigation (ACEN) category proceeds to be the most problematic area, accounting for 22% of all problems reported—up from 20% last year.
• For a third consecutive year, the problems most reported by owners are Bluetooth pairing/connectivity and built-in voice recognition misinterpreting instructions.
• Fresh to the top ten list of problems reported in two thousand seventeen is battery failure. In fact, 44% more owners report a battery failure this year than in 2016. Batteries are the most frequently substituted component not related to normal wear and rip in 3-year-old vehicles at 6.1%—up 1.Trio percentage points from 2016.

2017 Vehicle Dependability Explore, J

J.D. POWER

While Lexus and Porsche Rank Highest in Vehicle Dependability, Excellent Long-Term Quality Isn’t Special to Luxury Brands, J.D. Power Finds

Toyota Motor Corporation Models Receive ten Segment Awards; General Motors Receives Four

COSTA MESA, Calif.: twenty two Feb. 2017 — While Lexus and Porsche nameplates lead the industry in vehicle dependability, owners of many high-volume vehicles are also rewarded with excellent long-term quality, according to the J.D. Power two thousand seventeen Vehicle Dependability Probe SM (VDS), released today.

The explore, now in its twenty eight th year, examines problems experienced during the past twelve months by original owners of two thousand fourteen model-year vehicles. Overall dependability is determined by the number of problems experienced per one hundred vehicles (PP100), with a lower score reflecting higher quality. The explore covers one hundred seventy seven specific problems grouped into eight major vehicle categories.

The probe finds that the ten top-selling two thousand fourteen model-year vehicles average one hundred thirty four PP100, which is significantly better than the industry average of one hundred fifty six PP100. Two perennial best sellers—the Ford F-150 and the Toyota Camry—also lead their segments in the VDS this year.

“We find buyers are increasingly avoiding models with poor reputations for dependability, so manufacturers can’t afford to let quality slip, particularly on their best sellers,” said Dave Sargent, vice president, global automotive at J.D. Power. “While many expensive and niche vehicles do have excellent quality, the fact is that most consumers are shopping in the high-volume mainstream segments. The good news is that consumers don’t have to spend a lot of money to get a very dependable vehicle.”

J.D. Power finds that in addition to impacting purchase decisions and brand loyalty, better long-term quality is a key factor in contributing to higher residual values for vehicles. For example, J.D. Power estimates that Toyota—the highest-ranked non-premium brand in the study—has a residual values benefit of more than $750 per vehicle, compared with the average brand. This translates into a benefit of more than $1.Three billion for the two thousand fourteen model year alone.

“In the current industry environment of record levels of leasing and long-term loans, higher residual values permit automakers to provide more competitive deals to buyers,” said Jonathan Banks, vice president of vehicle analysis and analytics at J.D. Power. “This creates the chance to achieve higher market share and/or elevated profit margins.”

Highest-Ranked Nameplates and Models

Lexus and Porsche tie to rank highest in vehicle dependability among all nameplates, with a score of one hundred ten PP100. This is the sixth consecutive year of Lexus topping the nameplate rankings in the VDS.

• Toyota (123 PP100) goes after in the rankings, moving up one rank position from 2016.
• Following Toyota in the rankings are Buick (126 PP100) and Mercedes-Benz (131 PP100).
• Hyundai (133 PP100) is the most improved nameplate in the investigate, improving by twenty five PP100 from 2016. At sixth position (up from nineteen th in 2016), this is Hyundai’s best-ever ranking in the VDS.
• Other notable improvements include Dodge and Ford, which both improve by twenty one PP100 from 2016, and Land Rover, which improves by twenty PP100.

Toyota Motor Corporation models receive ten of the eighteen segment awards, indicating the highest number of awards ever received by an individual corporation in the probe. These awardees are Lexus ES; Lexus GS; Lexus RX; Toyota Avalon; Toyota Camry; Toyota FJ Cruiser; Toyota Prius; Toyota Prius v; Toyota Sienna; and Toyota Venza. The Toyota Camry has the lowest PP100 score industry-wide.

General Motors models receive four segment awards for the Chevrolet Camaro; Chevrolet Sonic; Chevrolet Silverado HD; and Chevrolet Tahoe.

Other models receiving segment awards in the explore are the Ford F-150; Honda Ridgeline; Mercedes-Benz GLK-Class; and Volkswagen Tiguan.

• Continuing increases in technology-related problems have contributed to dependability worsening in the industry for a 2nd consecutive year. The industry average of one hundred fifty six PP100 is a four PP100 increase from 2016.
• The Audio/Communication/Entertainment/Navigation (ACEN) category resumes to be the most problematic area, accounting for 22% of all problems reported—up from 20% last year.
• For a third consecutive year, the problems most reported by owners are Bluetooth pairing/connectivity and built-in voice recognition misinterpreting directives.
• Fresh to the top ten list of problems reported in two thousand seventeen is battery failure. In fact, 44% more owners report a battery failure this year than in 2016. Batteries are the most frequently substituted component not related to normal wear and rip in 3-year-old vehicles at 6.1%—up 1.Three percentage points from 2016.

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